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How to fix the most common Sonos problems, Plug your Sonos in at the wall within range of your Wi-Fi router, Open the app and select ‘Set up a new Sonos system’, The app will tell you either to hold the Play/Pause and Volume Up buttons at the same time or to hold the dedicated Join button, Select ‘Add Another Player’ and repeat the process if you have more speakers to add, Enter your router’s IP address into a web browser or load the software that came with your router on a computer connected to your Wi-Fi network, Adjust the wireless channel the router is using (If ‘Auto’ is enabled, disable it and use channel 1, 6 or 11), Save the settings and restart your router if necessary, Take two identical speakers – the Sonos One, Play:1, Play:3 and both generations of Play:5 are all stereo compatible, Position them roughly eight to 10 feet apart from each other and yourself between eight and 12 feet away from both devices, Select the two speakers you’re looking to pair, Hit ‘Create Stereo Pair’ and the app will guide you through the rest of the process, Head into the drop down menu at the top of the screen labelled ‘Room Settings for’ and choose the speakers you’d like to pair, Hit ‘Create Stereo Pair’ and follow the instructions on screen, Head into the dropdown menu at the top of the screen labelled ‘Room Settings for’ and choose the speakers you’d like to pair, Open up the Sonos music menu on your iOS or Android device, Make sure you’re in the room you want to tune – a red dot should appear next to the room name if it hasn’t been tuned yet, Tap ‘Trueplay Tuning’ and follow the instructions on your screen, Tap ‘Connect your Amazon account’ and log in to Amazon, Open the Sonos app or the Sonos desktop controller, Choose the service you wish to add from the list, Follow the instructions on-screen to add your account, Follow the on-screen instructions to add your account, Press and hold the Play/Pause button while plugging the power cord back into the wall, Hold the button until the light flashes amber and white, Once the factory reset is complete, the light will flash green, Press and hold the Connect button while plugging the power cord back into the wall. Make sure your Wi-Fi network is enabled and working before you start. Hannah joined Trusted Reviews as a staff writer in 2019 after graduating with a degree in English from Royal Holloway, University of London. Sorry, we were unable to create that user account. The boost (and probably a speaker if it's hardwired into the Orbi router) will be seen by the Sonos Controller App, but the wireless connections would not transfer over or be seen by Sonos. As a test, please connect your player to the router via Ethernet cable. As a result, Sonos was asked to remove the workaround from its app. Select App Preferences. HomeBass: Boost, Play:1, Play:5 (x3), One (x4), Beam (x2), Sub (x2), Connect (x2) [Line Out: Pioneer DJM-850W -> KRK Rokit 5 (x2)], Connect:AMP [Input: Computer Audio / Speaker Out: Klipsch R-15M (x2)], Hi there , Keith N. Thanks for replying to my post.. On Saturday I wanted to play music on my Sonos player, & suddenly it won't work. The sonos beam is not working with voice commands through the google assistant. Same problem here. The method to add a new MAC address can differ depending on your router so you may need to check with your internet provider for instructions on how to add an IP address to your list. We use cookies to enhance and personalize your experience. You’ll need to grant Sonos permission to use the microphone on your device for Trueplay to work so make sure you’ve agreed to that in your settings. Having the same problem. Related: Amazon Prime Day Sonos and soundbar deals. Any ideas on how to get the app working, so I can use my speaker (no Ethernet cable suggestions please), my hub is not located in my room. Open the app … Tap on the category you would like to search. Reconnect Sonos after changing router settings or replacing a router Installing a new router or changing your router's settings may prevent your Sonos app from connecting to your Sonos system. By subscribing here, you agree to receive emails and promotional offers from Sonos. Sonos also has its own support site where you can learn about other common issues and share tips and tricks for the popular sound system with the rest of the Sonos community. Not entirely Sonos app VPN work require that you. The app you are now using will be renamed the Sonos S1 Controller, and it will continue working with your existing products, music services, and voice services. @Steve82324801 @Sonos Works fine with ios app, not with android so the fault is definitely your end not mine. Sonos has made a handy list of firewalls, so choose yours and follow the instructions provided to configure your firewall to work with your speaker. A solution but rather a way to determine if the player is there is other! Updating my app on both the IOS & Android platform, the app does not recognise my player. 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