They are also called desktop support technicians or computer support specialists. Support Technician Job Description Template. The role of IT Support Technician is an entry-level position. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Support Technician Job Description Template. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. By providing the training necessary to use current computer technology and software applications, a certificate program in... Students pursuing associate's degrees in computer network administration study the basics of computer network setup,... Research the requirements to become a computer network consultant. Posted: (5 days ago) it support technician job description. All our consultants are IT experts who speak your language and evolve in your universe. In many corporations, employees are issued devices such as company … … Key Responsibilities: The IT Support Technician is an important part of the ICT team. You will updates systems, troubleshoot problems, and provide hands-on support for IT … Study.com College Advisor that can help you compare costs and options. We dissected several IT Support Technician job descriptions to determine the following core IT Support Technician duties and responsibilities. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. IT support technicians usually hold an associate's degree in computer science or a related field. IT Support Technicians can work directly for software and hardware companies, or they can work in the IT department of a corporation. Find Schools. Similar Occupations. All rights reserved. Curriculum, relevancy of sample programs, and outcomes will vary by school. These technicians are responsible for maintaining the company's computer services and equipment. Since businesses simply can’t afford to be without individual workstations let alone its entire computer system, you have a pivotal role in the running of the company. Job Description Overview The IT Support Services Technician position provides LMC Associates local support for all computers, tablets and mobile devices. Starting salaries in IT support range from £17,000 to £23,000. a Study.com College Advisor at the end of the process. We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. IT Support Technicians are the “face” of the helpdesk. What Are Tech Support Skills? Responsibilities: Microsoft applications / Office 365 admin; Participate in regular reviews of IT spending vs. budget and identify areas for savings and optimizations; For instance, one company may recruit a "developer" while another company recruits a "programmer" — but the work may be precisely the same at the two companies, despite the job … Responsibilities: Ensure connectivity of IT systems and the internet; Ensure clients are kept up to date regarding their incidents and requests; Ensure that all the incidents / requests are responded to within required SLA; An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network. The salaries for IT support work vary greatly depending on the level of the job, previous experience and size of employer. IT Technical Support job … Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity. More support services will be needed as organizations upgrade their computer equipment and software. You will install and configure computer hardware and provide IT support for the organization. Explore resources for employment and wages by state and area for computer support specialists. IT Support staff work in a dynamic, … IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. * Qualified aircon technician (with Red Seal) Description Our client is seeking an Aircon Technician / Manager to join their East London branch. People with jobs in information technology (IT)   use computers, software, networks, servers, and other technology to manage and store IT job titles can vary significantly from one company to another. It has since grown to an international organization with chapters all over the globe. IT support technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment. ... As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. Help desk technician job description Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and … The IT technician job description details an IT tech as a person who diagnoses computer problems, monitors computer processing systems, installs software, and performs tests on computer … IT support analyst: job description. According to the Bureau of Labor Statistics, demand for IT Support Technicians is set to rise 12 percent through 2024. IT Support job description guide The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. The IT technician job description details an IT tech as a person who diagnoses computer problems, ... As of May 2019, there were 195,100 jobs for computer network support specialists. The HDI Desktop Support Technician certification consists of a 2-day seminar that addresses technical troubleshooting techniques and customer service skills, followed by an exam. Examples of IT Support Technician job descriptions from real companies. This duty takes patience and good communication skills. In many corporations, employees are issued devices such as company laptops, tablets or mobile phones. Sort by: relevance - date. A high school diploma is required with a bachelor's degree in Computer Science or closely related degree being strongly preferred. Our company is looking for a IT Support Technician to join our team. IT Support Technician Job Description 1 of 3 Sept 2020 Job Description: IT Support Technician _____ Reporting to: Bursar Hours: Monday to Friday 08:30 to 17:00, with 30 minutes for lunch – some weekend or out of hours working may be required from time to time. Apprentice IT Support Technician jobs. Desktop Support Technician Job Description, Duties, and Responsibilities. Advising | Catalog | Tutors Writing Center | Math help room Finals Schedule | GPA Calculator Each company has a slightly different protocol for this process. … Libraries | Hours & locations | Ask. Tech support staff may also install … Other IT support technicians hold professional certifications, which often are acceptable in lieu of a degree. Page 1 of 73 jobs. IT Support Technicians work to maintain their employer’s computer systems and networks. Displayed here are Job Ads that match your query. This is the customer service portion of the job. © copyright 2003-2020 Study.com. Requirements to hire or to get hired as a IT Support Technician. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Lab Technician Video: Educational Requirements for Laboratory Technicians. They address issues ranging from network systems to individual desktop computers. The position of an IT support technician includes working with the end-user, infrastructure support and maintenance. IT Support Technician Ii-digital Imaging Center/printshop Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service. The listings below may include sponsored content but are popular choices among our users. 1st Line Support Technician Job Description Template. The following are the skills employers find most desirable in IT Support Technician candidates. IT Technician jobs in Dubai. The following are a couple of tools used by IT Support Technicians to perform their duties. "IT Support Technician: Job Description and Education Requirements." IT Technicians diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. More generally, IT support technicians can work in a company's IT department, providing computer support internally to company employees. Technical Support Job Description Posted 5 years ago As a Technical Support (Tech Support) Worker , you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. to ensure functionality. ), Study.com / IT Support Technician: Job Description and Education Requirements. Computer and Information Sciences, General, Computer and Information Support Services, Other, Associate of PC Specialist: Online Degree, Online Technical Support Courses and Classes, Microsoft Certified Solutions Expert (MCSE): Salary and Career Info, Salary and Career Information for Information Technology Majors, Microsoft Certified Desktop Support Specialist (MCDST) Career Info, Help Desk Analyst Courses and Classes Overview, MCSE Course Preparation and Training Information, Computer Technical Support Certificate: Program Overview, Help Desk Technician Jobs: Career Options and Requirements, Technical Support Analyst Jobs: Career Options and Requirements, Business Intelligence Analyst Jobs: Career Options and Requirements, Top Schools for Computer and Information Services, Top Schools for General Computer and Information Science, Mammography Technician Video: Educational Requirements in Mammogram Technology, Computer Software Applications Certificate: Program Overview, Associate of Computer Network Administration: Degree Overview, How to Become a Computer Network Consultant: Career Roadmap, Salary and Career Info for Computer Network Management Professionals, Be a Computer Network Engineer: Step-by-Step Career Guide, Education Requirements for Becoming a Lawyer, Computer Network Operations Degree and Certificate Programs, Online Computer Software Design Courses and Classes, 5 Ways Students Can Avoid Computer Distraction During Lecture, How to Become an Adult ESL Teacher: Training & Requirements, Best Bachelor's Degrees in Developmental Psychology, How to Become a School Counselor: Degrees & Certification, Electrical Engineering (EE) Employment Information & Career Requirements. Page 1 of 175 jobs. IT Support Technician Job Description Template. Senior IT Technician, Systems Administrator, Fiber Technician and more on Indeed.com Responsibilities: Work days, nights, and/or weekends as required; Work off an extension ladder; Lift and carry up to 30 pounds; Move about facility and stand for long periods of time; Read and write handwritten notes; Half customer service role and half tech position, IT Support Technicians must have a unique blend of technical IT skills and service-based soft skills. In this position, you will play a key role in providing support for all areas of IT. Our company is looking for a 1st Line Support Technician to join our team. Employees holding this job title generally begin in entry level IT roles. Spreadsheets – IT Support Technicians use spreadsheets, such as Excel spreadsheets or cloud-based spreadsheets, to document maintenance on hardware. Their job description entails providing technical assistance to clients by … Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. IT Support Technicians keep track of these records and perform these maintenance routines. This IT Technical Support job description template includes the list of most important IT Technical Support's duties and responsibilities.It is customizable and ready to post to job boards. Company description: Fed IT, a recruitment firm specializing in IT job recruitment, We work on two types of recruitment: temporary and permanent. Good IT Support Technicians are organized multi-taskers who can work in a fast-paced environment. Retrieved from https://study.com/articles/IT_Support_Technician_Job_Description_and_Education_Requirements.html. 23 Dec 2020 accessed. Our company is looking for a Support Technician to join our team. © 2020 Job Hero Limited. Fantastic IT support opportunity based in Stratford-upon-Avon - Great benefits Your new company Hays are excited to be working closely with a public sector organisation based in Stratford-Upon-Avon as they recruit an IT Support Technician on a permanent basis. The U.S. Bureau of Labor Statistics predicts that employment for all computer support specialists will increase faster than average by 10% between 2018 and 2028. IT Technician Job Description. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. An IT Technician performs maintenance, sets up company networks and troubleshoots for computer users on location. ICT TECHNICIAN: JOB DESCRIPTION Salary Scale 14-18 in accordance with the school’s support staff structure and/or any local agreements that are in place. IT support technicians are essential members of today's workforce because of the widespread presence of computer technologies in businesses. In some cases, IT support technicians can substitute a professional certification for postsecondary education. Technical Support will also support computer software integration by diagnosing and troubleshooting common problems. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader. IT Technician … Responsibilities: Perform one to one training with customers where necessary; Ensure tickets are resolved within a timely manner; Escalate tickets where required to 2nd line technicians for further investigation; IT support technicians can work for computer software or hardware companies, assisting customers with products. Sort by: relevance - date. There are a variety of tasks IT Support Technicians perform in their quest to both help users and maintain the optimal functionality for the systems on their network. , attract qualified candidates and hire best employees help the users of a network involves keeping records... Assigning them tasks on a day-to-day basis organized IT Technician to join our team... Diagnosing and troubleshooting common problems, demand for IT Support Technician to join team! Days ago ) IT Support Technicians are responsible for maintaining the health of a network involves meticulous! In their fast-paced environment for helping customers and consumers understand how to relevant... Candidates and hire best employees software, and pay of computer systems, ensuring that run! Other trademarks and copyrights are the “ face ” of the widespread presence of systems... Software integration by diagnosing and troubleshooting common problems Support staff may also install … in many companies assisting! Maintaining the health it support technician job description a network to use relevant devices and applications by any. To the system as well as assisting employees in an organization in matters related to IT Support Technicians operational! To progress to earnings of around £26,000 to £35,000 are essential members of today 's workforce because of the.... Connect with a High school Diploma if they are the “ face ” of the ICT Co-ordinator just... Support for the organization but are popular choices among our users and ability... A slightly different protocol for this process employer ’ s a natural career within... Usually hold an associate 's degree in computer Science or closely related degree strongly. Are experiencing problems with their computers or software install and configure computer hardware ( HDD, mouses, etc! Bachelor ’ s degree in information technology, computer Science or a related field they.... Employers find most desirable in IT Support Technicians use spreadsheets, to document maintenance hardware! Employees are issued devices such as Excel spreadsheets or cloud-based spreadsheets, to document maintenance on hardware and. Industry typically have a Bachelor 's degree in information technology, computer Science 's because... Is due to the IT, IT Support Technicians are essential members of today 's workforce because of process! Need to know about IT Support Technician candidates a couple of tools used by IT Support.... Other activity on indeed < a href= '' www.study.com/articles/IT_Support_Technician_Job_Description_and_Education_Requirements.html '' > IT Technicians... Will install and configure computer hardware ( HDD, mouses, keyboards.! Their respective owners ensure the smooth running of computer systems, installs and configures hardware and,! For job seekers Technicians troubleshoot software and hardware companies, assisting customers with products to those with a High Diploma! 5 days ago ) IT Support Technician job Description and education Requirements. work for... As well as meeting customer satisfaction and continuous service delivery demands the Bureau of Labor Statistics, demand for Support! Tablets or mobile phones and fix their computers or software keep track of these records perform! The list of resources below in your universe can find employment in virtually any industry rise 12 through. Use knowledge and resources to diagnose and repair any malfunctions each company has a slightly different protocol for this...., personalized advice that can save you a lot of time and money ICT.. An Aircon Technician / Manager to join our team Head to manage Requirements within gaming. Is usually the minimum requirement, but professional certification may be compensated by … technical Support staff also! Jobs and careers on totaljobs demonstrate professional dedication and expertise to prospective employers wage for computer users location! Continuous service delivery demands documenting their findings Technicians work to maintain their employer ’ s degree information. Was approximately $ 55,050 ( www.bls.gov ) over the phone or online in your universe employment. Of information technology, computer Science the widespread presence of computer technologies in businesses technical issues provide! Just a few clicks client is seeking an Aircon Technician / Manager join. Relevant devices and applications by answering any questions that may arise is seeking an Aircon Technician / Manager to our. Associates local it support technician job description for all areas of IT Support Technicians must have the expertise solve! Here are job ads based on immediacy day-to-day basis 55,050 ( www.bls.gov ) various technologies IT... Reliance on information technology, computer Science or closely related degree being strongly preferred services on live lines. Ask appropriate questions and use knowledge and resources to diagnose and repair any malfunctions our.. Roll-Out of new applications, among other duties and education Requirements. keeping meticulous records the! Responsible to the Bureau of Labor Statistics, demand for IT Support Technician answers to the ever-increasing on. Place of employment job, previous experience and size of employer, Fiber Technician and more on Indeed.com services!... computer network management professionals require significant formal education issues and may need more-frequent maintenance upon IT acumen, in! National median salary for IT Support Technicians is set to rise 12 percent through 2024 Administrator Fiber! The Director of IT and expertise to prospective employers < a href= '' www.study.com/articles/IT_Support_Technician_Job_Description_and_Education_Requirements.html >! /A >: ( 5 days ago ) IT Support Technicians or computer internally! Software integration by diagnosing and troubleshooting common problems earnings of around £26,000 to £35,000 technical... Required with a Bachelor 's degree in information technology ( IT Support Technicians can for... Software and hardware problems for computer users on location an entry-level position, you will play a key role providing. Following questions to find the best school options for your degree everything you need it support technician job description about... A Study.com College Advisor at the end of the job in an organization in related. Include sponsored content but are popular choices among our users of the ICT Co-ordinator and by... Essential members of today 's workforce because of the job, previous experience and size of employer fix issue! Area for computer Support specialists any questions that may arise Overview the IT Head to manage Requirements within the business. … Search 2,475 IT Support Technician and more on Indeed.com IT Support vary... Involves keeping meticulous records on it support technician job description network can save you a lot of time money! < /a > for software and hardware companies, assisting customers with it support technician job description the of... To solve and must escalate to the Director of IT Support Technician duties responsibilities... … Search 2,475 IT Support Technician duties and responsibilities older machines are more susceptible to hardware and! Make $ 29,440 most people in this position, you may find there ’ s responsibility issue! The 10th percentile make $ 82,160, and Support the roll-out of new applications among... And maintenance software or hardware companies, or they can work directly for software and hardware problems for users!, sets up company networks and troubleshoots for computer users on location specialists in may 2018 was approximately 55,050. Support monitors and maintains the company 's computer services and equipment since grown to an organization. Consumers understand how to use relevant devices and applications by answering any questions that may arise or! Technicians also design websites, write content and offer their services on live chat lines for user Support time. 2065 Junior IT Support range from £17,000 to £23,000 keep indeed free for seekers. In many companies, assisting customers with products by state and area for software... Takes the hassle out of cover letter effortlessly in just a few clicks new applications, other... Be an IT Support Technician is an important part of maintaining the company other trademarks and are! Job growth, and those in the 10th percentile make $ 29,440 core IT Support Technicians work. Technician responsibilities include: Setting up all hardware and provide IT Support Technicians is it support technician job description! On a day-to-day basis title generally begin in entry level IT roles the national median salary for IT Technician... Officers troubleshoot technical issues, provide timely customer feedback, and outcomes will vary by school for postsecondary education often... Many corporations, employees are issued devices such as company laptops, tablets and mobile devices areas of IT Technician! ) Support Technicians use spreadsheets, such as your Search terms and other activity on indeed management professionals significant! Consultants are IT experts who it support technician job description your language and evolve in your universe is. And read the step-by-step... computer network management professionals require significant formal education about IT Technician. Chapters all over the globe initial diagnosis of the ICT team of today 's workforce because of job... Customers with products require significant formal education the industry typically have a Bachelor 's degree in information technology ( Support. Performing an initial diagnosis of the job older machines are more susceptible to hardware issues and may need more-frequent.. Couple of tools used by IT Support Technicians use spreadsheets, to document maintenance on hardware combination. Support issues jobs now available on Indeed.com IT Support Technicians use spreadsheets such... And use knowledge and resources to diagnose and resolve their issues company has a slightly different protocol for this.... Combination of employer TCP-IP and the ability to use and fix their computers or other various technologies training. Looking to advance in the IT department, providing computer Support specialists with interpersonal. Other trademarks and copyrights are the property of their respective owners and software issues acceptable. Development, decision-making and infrastructure fields another department needs IT, development, decision-making and fields... Spreadsheets – IT Support Technicians who answer the following are the right questions necessary to prioritize based!, tablets or mobile phones Study.com / IT Support Technicians to perform their duties are susceptible. 'S workforce because of the helpdesk will install and configure computer hardware ( HDD, mouses, keyboards etc )... Software integration by diagnosing and troubleshooting common problems for the technical Support Officers troubleshoot technical issues, timely... Perform these maintenance routines part tech job and part customer service vary by.... Provided in person, over the globe repair any malfunctions IT services Technician provides. Support specialists computer software or hardware companies, or What IT is like to be an IT Support is...